The Emergency Care and Short Stay Observation Unit of Sacro Cuore Don Calabria Hospital is organized and equipped according to most modern and efficient criteria to assist the sick. The diagnostic-therapeutic program of reception, wait, treatment and discharge is certified in terms of its quality by BUREAU VERITAS CERTIFICATION in conformity with the ISO 9001: 2000 regulations.

With time, our Unit has become an I.R.C. (Italian Resuscitation Council) centre setting an educational and training yardstick even for other hospitals, both as regards cardiopulmonary resuscitation and training on triage (allocation of clinical priority codes).

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Useful numbers

  • Hospital Call Centre – +39 045 6013111
  • Emergency Department – +39 045 6013222
  • Emergency Department’s On-Call Ward – +39 045 6013917
  • Emergency Department FAX – +39 045 6013223
  • E-mail: –

Access to the Emergency Department

might be requested only in case of pathologies or symptoms:

  • Private access
  • Access via 118
  • Access pursuant to medical request
  • Access at CESAIM (Health Centre for Immigrants)’s behest
  • Access at the behest of the Judicial Authority
  • Access at the behest of the Police
  • Access at the behest of the Firefighting Squad
  • Access provided by other civic authorities.

When to approach the Emergency Department

The Emergency Department is the site for acute pathologies that are not solvable by the GP. Neither specialist visits nor functional examinations can be directly requested from the Emergency Department.

Whoever accesses the Emergency Department must do so on the ground that he has suffered a trauma during the immediately preceding hours, or on the ground that a life-threatening pathology has set in or has substantially deteriorated.

It will be only and exclusively the doctor on duty who will decide on the diagnostic, and if need be the therapeutic program, or on the necessity of an admission, all of that independently of the GP.

When a patient approaches the Emergency Department, he is feeling on his person, apart from possible discomfort or pain, something uncertain, incontrollable and unintelligible. The capacity to confront the event is paralyzed, and there is a need to entrust the matter to someone who might take care of it.

From the operator’s viewpoint, everything must fall within an envisaged prearranged scheme where, with the necessary skill, questions are asked and steps are taken with a view to photographing the patient’s situation, based on selective attention.

Our Emergency Department is, and ought to be, a human or technological system aimed at ensuring an adequate assistance at all times and to every patient displaying an acute illness or a trauma.

The premises are: a precise diagnosis and an immediate solution of any acute pathology while showing maximum respect for the person.

If there are preexisting pathologies, which are evolving or in a state of imbalance, the Short Stay Observation is activated, thereby ensuring a possible stabilization of the conditions within a 24 hour period, after which the discharge and the entrusting of the patient to the GP will take place.

Within the current scenario, due both to the progress achieved at a scientific-behavioural level and the need to save resources, admissions are very specific and very short.

Most of the patients are followed at the clinic or at the day hospital.

The Emergency Department is not capable, due to both to the volume of work and the scarce time at its disposal, to attend to interests of a more “social” nature.

The medical assessment and treatment received in the Emergency Department, however accurate, are carried out in accordance with emergency-urgency criteria, and cannot be construed as a replacement for a complete medical overview.
A single visit cannot detect and treat all the aspects, which sometimes are not immediately discernible, of a trauma or an illness.
It is accordingly essential, at a later stage, to be checked and followed by one’s doctor.

Read here the summary of the Veneto Region's legislation on the health ticket for the Emergency Department.

Subdivision of patients

The patients will not be visited according to the sequence of their arrivals, but in terms of colour priority codes, allocated to them at the triage (a French term indicating the allocation of priorities) by specialized health care staff


  • RED CODE (threat to life)
  • YELLOW CODE (serious cases)
  • GREEN CODE (cases not at risk)
  • WHITE CODE (common cases)

Some numbers

  • Annual accesses: more than 40,.000
  • Number of average daily patients: approximately 110
  • on weekdays: 80-90
  • on days following holidays (such as Monday): 140-150