{"id":267,"date":"2019-05-20T10:13:07","date_gmt":"2019-05-20T08:13:07","guid":{"rendered":"https:\/\/www.sacrocuore.it\/?page_id=267"},"modified":"2025-06-17T12:09:51","modified_gmt":"2025-06-17T10:09:51","slug":"indicatori-di-qualita","status":"publish","type":"page","link":"https:\/\/www.sacrocuore.it\/en\/carta-dei-servizi\/indicatori-di-qualita\/","title":{"rendered":"Quality indicators"},"content":{"rendered":"<p>In order to control the quality of its services, the &#8220;Cittadella della Carit\u00e0&#8221; opted for an advanced management system, named &#8220;<em>Integrated<\/em>&#8221; <em>Quality System<\/em>.<\/p>\n<p>This system was implemented in a process of organizational improvement of all Operating Units, certified according to the regulations <em>UNI EN ISO 9001<\/em>\u00a0 by the Bureau Veritas (<a href=\"http:\/\/certification.bureauveritas.it\/\" target=\"_blank\" rel=\"noopener\">http:\/\/certification.bureauveritas.it<\/a>); the same body subjects each Operating Unit to periodic controls for monitoring the maintenance of quality.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-279\" src=\"https:\/\/www.sacrocuore.it\/wp-content\/uploads\/2019\/05\/logobureauveritas.gif\" alt=\"\" width=\"180\" height=\"97\" \/><\/p>\n<p>The &#8220;quality indicators&#8221; are some of the tools helping to &#8220;measure&#8221; the quality in various ways.<\/p>\n<p>The indicators of effectiveness and efficiency are reported in the &#8220;Product\/service standard&#8221; of single Units and their monitoring allows to control that the Hospital continues to provide services according to quality standards, which has concrete relevance to the patient.<\/p>\n<p>Hereafter some indicators of user satisfaction.<\/p>\n<h3>Questionnaires<\/h3>\n<ul>\n<li><a href=\"https:\/\/www.sacrocuore.it\/wp-content\/uploads\/2020\/08\/28.08.2020-Analisi-CS-Dip-Immagini_publ.pdf\" target=\"_blank\" rel=\"noopener\">satisfaction questionnaire Imaging Diagnostics<\/a><\/li>\n<li><a href=\"https:\/\/www.sacrocuore.it\/wp-content\/uploads\/2019\/05\/quest_sodd_UOPS.pdf\" target=\"_blank\" rel=\"noopener\">satisfaction questionnaire Emergency<\/a><\/li>\n<li><a href=\"https:\/\/www.sacrocuore.it\/wp-content\/uploads\/2020\/08\/s_cuore_publ.pdf\" target=\"_blank\" rel=\"noopener\">satisfaction questionnaire Inpatients<\/a><\/li>\n<li><a href=\"https:\/\/www.sacrocuore.it\/wp-content\/uploads\/2021\/08\/DIPARTIMENTO-RIABILITAZIONE-2019_2021-sito.pdf\" target=\"_blank\" rel=\"noopener\">satisfaction questionnaire Physical Medicine and Rehabilitation<\/a><\/li>\n<li><a href=\"https:\/\/www.sacrocuore.it\/wp-content\/uploads\/2019\/09\/Servizio-Oculistica-2018-2019.pdf\" target=\"_blank\" rel=\"noopener\">satisfaction questionnaire Ophthalmology<\/a><\/li>\n<li><a href=\"https:\/\/www.sacrocuore.it\/wp-content\/uploads\/2021\/04\/Servizio-Cardiologia_publ-2020.2021.pdf\" target=\"_blank\" rel=\"noopener\">satisfaction questionnaire Cardiology<\/a><\/li>\n<li><a href=\"https:\/\/www.sacrocuore.it\/wp-content\/uploads\/2019\/09\/Endoscopia-Digestiva-2019.pdf\" target=\"_blank\" rel=\"noopener\">satisfaction questionnaire Digestive Endoscopy<\/a><\/li>\n<li><a href=\"https:\/\/www.sacrocuore.it\/wp-content\/uploads\/2019\/05\/quest_sodd_LABANALISI.pdf\" target=\"_blank\" rel=\"noopener\">satisfaction questionnaire Clinical Diagnostic Laboratory<\/a><\/li>\n<li><a href=\"https:\/\/www.sacrocuore.it\/wp-content\/uploads\/2019\/09\/Medicina-Nucleare-2019.pdf\" target=\"_blank\" rel=\"noopener\">satisfaction questionnaire Nuclear Medicine<\/a><\/li>\n<li><a href=\"https:\/\/www.sacrocuore.it\/wp-content\/uploads\/2020\/05\/radioterapia_publ.pdf\" target=\"_blank\" rel=\"noopener\">satisfaction questionnaire Advanced Radiation Oncology (ARO)<\/a><\/li>\n<li><a href=\"https:\/\/www.sacrocuore.it\/wp-content\/uploads\/2021\/02\/2019.2020-endo_torac_publ.pdf\">satisfaction questionnaire Thoracic Endoscopy<\/a><\/li>\n<li><a href=\"https:\/\/www.sacrocuore.it\/wp-content\/uploads\/2021\/04\/DH_amb_oncologico_publ-2019.2021.pdf\">satisfaction questionnaire Day Hospital\/ Oncology clinic<\/a><\/li>\n<li><a href=\"https:\/\/www.sacrocuore.it\/wp-content\/uploads\/2021\/12\/riab_ortopedica_publ.pdf\">satisfaction questionnaire Orthopaedic Rehabilitation<\/a><\/li>\n<li><a href=\"https:\/\/www.sacrocuore.it\/wp-content\/uploads\/2022\/01\/pre-ricoveri_publ-1.pdf\">satisfaction questionnaire Pre-admission Service<\/a><\/li>\n<\/ul>\n<h3>Improvement Programmes<\/h3>\n<ul>\n<li><a href=\"https:\/\/www.sacrocuore.it\/wp-content\/uploads\/2021\/08\/Piani-di-Miglioramento-2020.2021.pdf\" target=\"_blank\" rel=\"noopener\">Improvement Programmes 2020-2021<\/a><\/li>\n<\/ul>\n<h3>National Outcomes Programmes<\/h3>\n<ul>\n<li><a href=\"https:\/\/www.sacrocuore.it\/wp-content\/uploads\/2020\/02\/PIANO-NAZIONAALE-ESITI.pdf\">National Outcomes Programmes<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>In order to control the quality of its services, the &#8220;Cittadella della Carit\u00e0&#8221; opted for an advanced management system, named [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":188,"menu_order":110,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_links_to":"","_links_to_target":""},"class_list":["post-267","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.sacrocuore.it\/en\/wp-json\/wp\/v2\/pages\/267","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.sacrocuore.it\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sacrocuore.it\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sacrocuore.it\/en\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sacrocuore.it\/en\/wp-json\/wp\/v2\/comments?post=267"}],"version-history":[{"count":11,"href":"https:\/\/www.sacrocuore.it\/en\/wp-json\/wp\/v2\/pages\/267\/revisions"}],"predecessor-version":[{"id":151345,"href":"https:\/\/www.sacrocuore.it\/en\/wp-json\/wp\/v2\/pages\/267\/revisions\/151345"}],"up":[{"embeddable":true,"href":"https:\/\/www.sacrocuore.it\/en\/wp-json\/wp\/v2\/pages\/188"}],"wp:attachment":[{"href":"https:\/\/www.sacrocuore.it\/en\/wp-json\/wp\/v2\/media?parent=267"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}