PUBLIC RELATIONS OFFICE

Ospedale Sacro Cuore – Don Calabria
Via don A. Sempreboni, 5
37024 Negrar (VR)
Tel. +39 045 601 32 07 – Fax +39 045 75 00 480 – informazioni@sacrocuore.it

Location:

Entrance to the Sacro Cuore Hospital / Administration Building ground floor
Times: from Monday to Friday 9 a.m. – 1 p.m. and 2.30 p.m. – 5.30 p.m.; Saturday 8.30 a.m. – 12.30 p.m.

The role of the Public Relations Office (PRO) is to:

  • focus on the expectations and needs of users;
  • gather comments and suggestions, praise and complaints resulting from poor service or misconduct by staff;
  • provide information and guidance on the services and procedures used by the facility.

Patients and their friends and family can communicate with the office:

  • in person by visiting the secretary’s office directly or by making an appointment with the responsible person;
  • on the telephone;
  • in writing, preferably by using the special downloadable form, by post, fax or e-mail.

The PRO shall perform all the necessary inquiries, involving the heads of the departments mentioned in the report. If requested, it shall reply in writing usually within 30 days.

All reports (whether negative or positive) are archived and used to improve the services offered.

PRO report form

Regolamento di pubblica tutelaModulo segnalazioni URP