EMERGENCY ADMISSIONS

You may be admitted as a matter of urgency, following an accident, trauma or acute illness.
The Hospital has a fully equipped ambulance providing 24-hour emergency transport, which is sent out by the Verona Emergency centre by calling the 118 telephone number.
Emergency admissions are decided by the Emergency Department doctor once the patient has been clinically assessed.

In addition to the Emergency Department doctors, resuscitation doctors, midwives, gynaecologists, paediatricians, cardiologists, general surgeons, as well as general medicine and geriatric doctors are on duty 24 hours a day.

SCHEDULED ADMISSIONS

This type of admission is agreed with the doctors from the competent ward following a prior clinical assessment of the patient. The times of admission are scheduled according to the illness and the bed spaces available.

The organisational side is established with the head nurse of the ward.

DAY HOSPITAL ADMISSIONS

This type of admission occurs when you require access once or several times a day lasting up to 24 hours. It is intended for specific surgical procedures (day surgery) or treatment cycles.

The organisational side is similar to that of a scheduled admission.

ADMISSION APPROVAL

Admissions are approved by filling out and signing the form, which is to be submitted to the ward when you enter.

ESSENTIAL DOCUMENTS:

  • a form of ID;
  • health card;
  • tax code;
  • the admission request from your general practitioner or specialist doctor. For specific requirements or special cases, the admissions office is open from Monday to Saturday from 8.00 a.m. to 12.00 p.m.

During out-of-office hours, you can go to the Emergency Department Administration Office between 12.00 p.m. and 5.00 p.m.

The Sacro Cuore – Don Calabria Hospital is a public facility and is not licensed by its Local Health Unit for admissions, regardless of where the patient is resident.

You must:

  • indicate the contact number of a trusted person;
  • provide the doctors with the clinical documentation already in your possession (medical records, x-rays, analysis, prescriptions, etc).
  • submit the list of medicines, if you always have to take medicine, to the head nurse;
  • notify the head nurse if you have any allergies to medicines or materials (e.g. rubber gloves);
  • bring some pyjamas, comfortable slippers, a change of underwear, towel and all the personal hygiene products you need;
  • when you are admitted, indicate whether you require a medical certificate for the INPS or your employer.

LEAVING THE WARD

If you leave the ward, you must inform the nursing staff: since you may, in fact, be required immediately for further examinations or visits.

Permission:

Permission for temporary leave from the Hospital may be granted by the doctor for a duration of up to 24 hours.

SINGLE ROOMS (SEPARATE ACCOMMODATION)

You may ask the head nurse if you can be transferred for the duration of your stay to a single room with a television set and telephone at the following daily rates, excluding any phone charges:
Patient rate: €80.00 (VAT included).
Family carer rate (including breakfast, 2 meals and 1 bed space): €25.00 (VAT included).
Upon admission or on the first day, you must pay a security deposit at the reception office.
At the end of your stay, you will be issued with an official invoice.

RELEASE AND ADMISSION CERTIFICATES

When you are released, you will be issued with a document to be handed to your family doctor containing information on your stay, diagnostic tests and treatment course to be followed at home.
If you require admission or release administrative statements (admission certificates), you can request them from the secretary’s office of the ward.
If you ask to be released against the opinion of the ward doctors, you must sign a declaration releasing the hospital of all liability.

COPIES OF MEDICAL RECORDS AND X-RAYS

After release, patients may request a copy of their medical records from the Medical Records Office (located in the foyer of the Don Calabria Hospital). The office is open from Monday to Friday between 9.00 a.m. and 12.00 p.m. The request form is also available from the ward head nurse or the reception area (or online here)

and can be sent by post or fax (+39 045 750 04 80) to the Medical Records Office. Once signed by the owner, the form must be submitted by:

  • the person concerned, attaching a photocopy of a form of ID;
  • a delegated person, attaching a photocopy of the owner’s ID;
  • a guardian, administrator or individual exercising parental authority, if the patient is prohibited, incapacitated or under age. In which case, the signature and copy of ID must belong to the person submitting the request.

The waiting time for receiving the copy of your medical records is approximately 30 days from the request date. The urgency is assessed on a case by case basis. The copy costs €15.50 (+ €5.00 postage, if sent by post). More detailed information can be found in the regulations printed on the back of the request form. For any further clarifications, please ring the Medical Records Office (+39 045 601 34 01).

A copy of the CD with your x-rays or other diagnostic imaging reports, taken during your stay, can be requested from the Cashier’s Office at a cost of €15.00. The x-rays (not on the CD) can be requested on loan from the Cashier’s Office in exchange for a €25.00 deposit.

To request a loan of the consultant’s slides regarding your histo-cytological analysis, please contact the Anatomical Pathology service directly (+39 045 601 34 15).